The Best And Worst Airlines In Australia

TripAdvisor has recently shared the results of their second ever annual Traveler's Choice awards for airlines. So which are the best and worst in Australia and in the world? 

Singapore Airlines took out the top ranking for best airline in the entire world, a result based on customer reviews and feedback shared to the TripAdvisor site within the past 12 months. "I flew from Sydney to Singapore in business class. The food was the best I have had in the last ten years. Service was great and the staff actually wanted to be there. One of the best, if not the best airline."  They also took out the top spot for First Class and economy travel too. 

They knocked off Emirates who had the top spot last year but this year came in at number 3.

Sadly Qantas didn't make the top 10 this year. However across the pond, Air New Zealand got a huge accolade, voted number 2 airline in the world.  One reviewer said, "The flight attendants are friendly, courteous, professional, and dedicated to customer service. The dinner was excellent, even in Economy class, and there was complimentary NZ red and white wine. Even the safety videos are entertaining. I wouldn't fly any other airline between the U.S. and New Zealand."

And we have to say we are loving the Air New Zealand Skycouch, which is a row of three seats that converts into a “flat, flexible surface for rest, relaxation and play”.

If you book this (in economy) two children can lie down on it and nap side-by-side – even when the plane has its seat belt sign on.

The Best Down Under

Qantas took out the top spot for best airline in Australia, rating an overall 4/5 stars for its “fantastic service” and “good value”- an overall "pleasure to fly with." However, they failed to make it into the top 10 airlines in the world. Rounding out the top 10 (in this order) were Japan Air, Eva Air, Southwest Airlines, Jet2, Qatar, Azul and Korean Air. 

Jetstar Voted Worst in The World

CHOICE recently published results of their customer satisfaction survey in collaboration with Euroconsumers and Consumers International, ranking the world's airlines. Qantas-owned Jetstar ranked "dead-last", and "trailed in almost all categories, often scoring among the worst for flight delays, plane space and comfort, and its onboard staff." They received an overall rating of just 1 out of 5 stars. 

That's a pretty rough result for Jetstar, and one which they have hit back at, claiming that weather is most usually the cause of their delays. "Weather is often the source of delays, particularly in the more tropical destinations we operate to, and we'll always put safety before schedule," the company said in a statement. "We know how important it is to get customers to their destination on time, and we recognise there is room for improvement."

Qantas was again the highest ranking Australian airline, coming in spot 36 in the world's best and scoring 3 out of 5 stars. The top 5-star scoring airlines were Emirates, Avianca and Qatar Airways. CHOICE's head of media Tom Godfrey said: "The survey illustrates a need for more safeguards to protect consumers in the airline industry. 

"With Aussies being slugged with excessive cancellation fees, a lack of redress when flights are delayed and cancelled, and other unfair terms and conditions it is little wonder companies like Jetstar see their ratings plummet when it comes to customer satisfaction. It's time our airlines stopped flying below the radar when it comes to consumer protection."

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