Toys 'R' Us Australia in Administration And Redeeming Vouchers Has A Catch

  • Parents Only

By: Alex Harmon, ellaslist

It's the end of an era. Toys R Us is waving the white flag. Voluntary Administrators were called into Toys R Us Australia on 21 May 2018 after the collapse of their overseas offerings in the UK and US. 

Around 45 stores across Australia and a distribution centre in Sydney will continue trading but customers with gift vouchers will have to spend more money to have them honoured. Yes, you read that right - they will honour gift cards on the basis that the total transaction is at least double the value of the gift cards or store amount utilised in that transaction (so, to be able to utilise a $100 gift card, the value of the transaction must be at least $200). Hmmmm ok seems legit. 

Also, online gift voucers won’t be honoured.

Here are the official changes to store policies: 

  • Refunds for sold items will no longer be offered.
  • Gift cards & vouchers will be honoured provided customers spend an additional equivalent amount.
  • Gift vouchers will not be honoured online.
  • Online orders will be delivered where goods have been paid for in full and stock is available.
  • Lay-by will be honoured if the outstanding balance is paid and stock is available.
  • While VIP discounts will be honoured, the ability to earn and utilise points will be suspended.
  • The Administrators expect that employee entitlements will be met either through a sale of the business, recoveries from the sale of stock, or through the Commonwealth Government’s Fair Entitlements Guarantee (FEG) Scheme.
  • Customers can call 1300 TOYS R US (1300 869 778) or contact [email protected] or [email protected] with any queries
  • You can find out more on the website here.




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